Policies and Procedures

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Policies and Procedures for
   Professional Public Speaking
   Train the Trainer
1. Complaints procedure
2. Health and Safety policy
3. Equal Opportunities policy and statement
4. Data protection


1. Complaints procedure

As part of the introduction to the training day, the students will be advised that if for any reason they feel they need to complain about any aspect of the training, whether concerning the trainer, other students, or the content of the programme, and if they do not feel comfortable speaking directly to the trainer (Michael), they can email

and the complaint will be taken up by the a third party (Katherine)

Katherine will:
contact Michael  directly to discuss the circumstances and help resolve the issue
contact the student to discuss the issue
If either an action or an apology is required, Katherine and Michael between them will decide who is best placed to take the next step

Issue date:                 March 1st 2023

2. Health and Safety Policy

Any trainer leading an Art of Training and Public Speaking training programme will have

  • a current active Personal Public Indemnity Insurance policy

  • will ensure that any Art of Training and Public Speaking equipment that may be plugged into the mains supply at the client’s premises will have been properly tested and deemed safe

  • will receive assurance from the client  that the training event on the client’s premises is covered by the client’s own Health and Safety Policy

Issue date:                 March 1 2023

3. Equal Opportunities Policy and Statement

  1. The Art of Training and Public Speaking was established to provide the highest level of education and training without regard to race, age, gender, creed or political belief, and founded upon the principles of equality

  2. Our commitment to this policy is intended to observe the rights and

respect the dignity of colleagues, students, clients and others with whom the we have contact; and to create a positive, inclusive and diverse working, learning and social environment, free from unfair discrimination, prejudice, intimidation and all forms of harassment.

Aims and Objectives

  1. We aim to develop, maintain and support a policy of equality of opportunity which creates the supportive environment in which individuals are treated equitably and without any prejudice or discrimination.

Issue date:                 March 1st 2023

4. Data protection

  1. Upon enrolment each student’s name, phone number and email address is entered onto an Excel spreadsheet and stored on a password protected computer
    in the office of The Art of Training and Public Speaking.
    Apart from a director of The Art of Training and Public Speaking, no one else has access to this computer.
    These details are used solely for contact relating to the Art of Training and Public Speaking training programmes.

Issue date:                 March 1st 2023



"We all had an amazing couple of days and got so much out of the training. We have already started re-thinking our presentation style for our training courses! Absolutely excellent course!"

Nicola Bellamy – Holchem

"Flexibility of course to suit our needs was great."

Amanda Kelly – SAI Global

"The train the trainer course that Michael delivered was exactly what we needed. He managed to tailor the content to meet our specific requirements whilst also providing us with a thorough understanding of the key principles that we need to deliver a fantastic training course. Highly recommended."

Thomas Hill – BioRegional

"Thanks very much for helping me and my team with this. It’s already making a big difference to how we’re thinking about our training here. "

Christian Graham – Friends of the Earth

"Very flexible to our needs. Fantastic!"

Stephanie Plant – National Theatre

"It was impressive to note on revisiting an old powerpoint how much I would change as a result of the learning on this course. Until this point I didn’t realise how much I’d picked up and internalised"

Rachael Coker – European Skills Account

"Liked being trained in a small group – got more ‘personal’ attention and felt ‘secure’ in showing my weaknesses."

Niku Mawby – Campbell Tickell

"I would encourage people to attend this course even if they only do a small amount of training – the skills it develops can be used more broadly."

Rachel Hardaker – Detica

"Highly effective – friendly, professional approach with time given to everyone to speak and contribute"

Sue Martin – Corby Learning Partnership

"The training experience was excellent, Michael adapted the course to suit the specific requirements of our team and was sensitive to our needs.He provided training that was flexible enough to enable us to cover topics that were specific to our area. "

Michelle Stubley – University of Nottingham

"Excellent, knowledgeable, able to adapt very flexibly to delegates needs. Superb."

Jessica Damms - Foreign and Commonwealth Office

"We were so impressed by Michael’s style and course content, that we asked him to come and do group training for us at our offices. I've never had such a positive response from everyone attending a training course. Every person who went for those training days have since told me it was the best training course they've ever been on. "

James Pirot – Government Digital Service

Your tutor - Michael Ronayne

4x UK National Public Speaking champion

Apart from 20 years of coaching and supporting other speakers & trainers, Michael has developed and delivered certified Training the Trainer courses for over 15 years. He can demonstrate it; he can see what needs to be done and he can teach it.

More about our tutors
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Michael's superb training style is underpinned by an incredible depth of knowledge and experience. Like all true experts, he delivers what he knows with ease and simplicity, exampling the skills he is teaching as he does so.

Very informative and great anecdotes which illustrated points and provided visual markers.

The most interesting training that I have ever taken part in! Experience + Wisdom + Perfect teaching approach.

The training was spot on. He really listened to us and customised his responses throughout.

Loved the creation of visual examples through the use of body and how relating the experience really helps demonstrate the message.

Very approachable and motivational. So much information, brilliantly delivered.

Loads of great analogies and stories - very friendly and helpful.

Very approachable and knowledgeable and good use of examples to simplify the material.

In just one day Michael was able to teach a class of children how to craft their own personal stories and experiences into powerful and engaging speeches that resonate with an adult audience as well as with a younger audience. It is a marvellous way to help them increase self-confidence and in the process - almost without them even realising it - become natural speakers and excellent communicators.

Michael has a style of speaking which draws the audience into his world, captivates them and leaves them with lasting memories of some of the descriptive phrases he has used and the information he has included. He also has the ability to pass the skills he uses in his own speaking on to those he trains.

Very good rapport, attention to detail, individual support, positive atmosphere and encouragement - a great place for learning.

• Very great example; how to express yourself, how to be engaging and how to match body language with what is said.


Customised course details

Please provide us a couple of details about you (or your company) as well as the course you require.